Adhesives and Granules

- Adhesives ( FINAL SALE ) :

No returns are accepted on any type of adhesive, including but not limited to:

• Rubberflex adhesives
• Urethane-based synthetic turf adhesives
• Rubberbox adhesives used for rubber roll installations

These products are considered final sale with no exceptions.

Reasoning for Non-Return Eligibility : Adhesives and bonding products are sensitive materials whose performance can be affected by factors beyond Surface SynX’s control, such as:

• Temperature fluctuations during transportation or storage
• Exposure to freezing conditions, excessive heat, or moisture
• Handling conditions after delivery
• Opening of the container, even without apparent use

These factors may alter the quality, viscosity, curing time, and bonding strength of the product, making resale or safe reuse impossible. For reasons of quality assurance, performance reliability, and compliance with installation standards, Surface SynX cannot accept returns on any adhesives or bonding products.

EPDM and SBR Granules :

EPDM granules and SBR granules may be returned only if they are:

• Unused
• In their original, sealed packaging

Returns of EPDM and SBR granules are subject to a 20% restocking fee, calculated on the product’s purchase price.

3. Return Authorization

All return requests must be approved in advance by Surface SynX. A return confirmation is required prior to sending back any product. Products returned without prior authorization may be refused and returned to the customer at the customer’s expense.

4. Restocking Fees

Unless otherwise stated, all approved returns are subject to a 20% restocking fee, calculated on the product’s purchase price. This fee will be automatically deducted from the refund amount.

5. Shipping Costs

All return shipping costs are the responsibility of the customer, including freight, insurance, and handling charges. Surface SynX is not responsible for products lost or damaged during return shipping.

6. Refunds

Once the product has been received and inspected, refunds will be issued using the original method of payment. Restocking and shipping fees are non-refundable. Refunds are typically processed within 5 to 10 business days following inspection.

7. Non-Returnable Products

Custom products, special orders, personalized items, all adhesives (Rubberflex, urethane-based synthetic turf, Rubberbox), and clearance or discounted items are considered final sale, unless otherwise stated in writing.

8. Defective Products or Order Errors

In the event of a defective product or an error on our part, the customer must notify Surface SynX within 7 days of receipt. Surface SynX reserves the right to offer a repair, replacement, or refund, depending on the situation.